Email is great, but sometimes a phone call is … called for. Being mindful and determining which communication tools to use in specific situations is a critical part of any manager’s job.

In this video, we’ll share four questions that you can ask to help you make that decision.

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One time when using email is a big, fat don’t? When you are providing feedback to employees. Learn how to provide feedback from a distance in our upcoming webinar “Effective Remote Coaching and Feedback.”

And now we want to hear from you! How do you determine which communication method to use? Share your best tips in the comments below.