Trust is something we’d all like more of. We’d like to be able to trust more people more. And we’d all like more people to trust us more too.
These are universally true statements, even for those who have lots of trusting relationships. But it only considers part of what trust even means. I am talking about trust as a noun – as something that exists. In this case, something we’d like more of. But in order to get more of the noun, we have to think about the other part of what trust is.
Trust is also a verb; an action. It’s something that we do. We’ve all said it, “I trust them.” If trust were only a noun, that statement wouldn’t make sense. No more sense than “I car them, I house them, or I cow them.”
Trust, then, is both a noun and a verb. And the truth is that the more we trust others (the verb), the more trust that exists (the noun). (Tweet That).
So, setting aside trust for a second, let’s think about where our actions come from or what drives our actions.
Our actions come from our thoughts and observations. What we think about leads us to act in alignment with those thoughts. And our thoughts come from our beliefs. What we think about is driven by our beliefs. So that leaves us with:
So let’s put trust into that framework:
What we believe about people -> What we think about and notice -> The actions we choose -> The amount of trust between people
If you want more trust, act in trusting ways. And in order to act in trusting ways, we must ultimately believe people are worthy of our trust. Here is my powerful point:
Your belief in others creates your set point which influences your actions. This in turn influences the amount of trust that will exist with the other person.
So if you want more trust in a relationship or with a group, change your belief. Chances are, the trust level will follow.
Yes, I know this can be risky. You could believe someone is worthy of trust, and when you act accordingly, you get let down, hurt, or worse. And I know that there may be times and situations where that risk isn’t worth the possible reward. If you are walking in a dark alley in an unfamiliar city, you might keep the trust set point low.
It truly is a risk/reward decision. If you want the rewards of higher trust, you have only two choices. Choose to trust the other person more, or wait for them to do it. If no one changes their belief, no one’s behaviors change and the trust level will remain low.
The choice is yours. Make whichever ones you wish. Just know that your set point will determine the amount of trust in your relationships at work and everywhere else.
Kevin,
Good on you. You’re one of the few in the general management sphere who manages to make this very critical distinction: between verb and noun, between trustING and being trusteED.
It’s the difference between risk-taking and being trustworthy. And the interplay between the two is the result we call by the name noun ‘trust.’
You also note, and it’s worth emphasizing, that the relationship is dynamic. You don’t create trust just by being trustworthy; nor does any act of risk-taking create trust. You have to have two players engaged. AND, critically, that relationship has to reciprocate. The trustor must become the trustee, if not in the next interaction, then very shortly. We trust those who trust us – and the health of the trust relationship depends on the continued back and forth exercise of that relationship on each side.
It’s important to use these terms correctly when we talk about relationships, leadership, etc. Too often business writers are sloppy and just talk about ‘trust’ when it’s clear they mean trustworthiness, or trusting; or, more often, it’s clear that they simply are not clear.
Thanks for writing clearly about it.
Charles – Thanks for your response, and for your important work in this area over the years!
Kevin 🙂