Lots of things happen in meetings – some of them even helpful!
While most everyone has horror stories about meetings, there also are far too many examples of meetings that, while not awful, are far from effective. One of the reasons for these less-than-stellar experiences is that meetings aren’t often a place where decisions are made effectively – or even made at all.
Meetings, of course, aren’t the only place where decisions can and should be made, but in the context of meetings is one way to talk about how decisions can be made.
That discussion must start with the leader. The leader must consciously (better) or unconsciously (far too often) determine how a decision for any specific situation will be reached. The basic choices are:
An independent decision – one made by the leader alone. These decisions may be announced at a meeting, but by definition they don’t require any input from others; a meeting isn’t required to make them.
A decision with input – the leader wants input from others before making the decision; a perfect reason for a meeting.
A collaborative decision – more than just a bit of input, in this approach the group deliberates on the facts and other factors before a decision is made.
A consensus decision – a decision where the leader themselves isn’t making the decision, but truly the full group comes to the decision collectively.
Each of these decision making types, including all of the nuanced versions of them, are valid and valuable in the right situation.
The rest of this article is designed to help you choose the best approach for your situation. Your answers to these questions will help you create better and more open decision making processes, and in the meantime help you create more effective and productive meetings.
But first, a caveat:
If you have already decided which direction to go, or which course of action to take, do NOT ask for input.
It damages trust, wastes people’s time and is a dangerous manipulation.
Read on knowing that the questions below assume your decision making intentions are genuine and without thought of manipulation of other people.
How fast must this decision be made?
If the building is on fire, you don’t need to call a meeting or get people’s input into the best way to leave. It’s an extreme example; however, some decisions don’t require input or a meeting. In these cases, make a unilateral decision, communicate it effectively and get on with it!
Who has the information needed to make the best decision?
The people the information are the people who should be consulted, inside or outside of a meeting. This helps you determine not only how to make your decision, but who to invite to the meeting. If their input can be received independently, then a meeting may still not be needed.
Who needs to be engaged in the conversation?
The more engagement, input and ownership that is required, the more likely that a decision with greater collaboration is required. Again, your answer to this question informs you on who to invite to the meeting and what to communicate to them about their role in the meeting. If you want their thoughts, help them come to the meeting prepared to give them.
How important is the buy-in or commitment of others to the success of the decision?
This is similar to the previous question, but goes beyond it in an important way. How big of a decision is this? How will people’s work and lives be impacted? The larger the impact, the longer the repercussions and overall the bigger the decision, the more input you may want people to have. People will buy into decisions when they have had more true input into them – even if the final decision isn’t the one they would have made independently. Yes, more time will be involved; the balance between time and the importance of the input is the big consideration here. Important note – re-read the caveat before deciding to gain lots of input. If you have already decided . . . don’t go here.
What is the trust level amongst the team members and with the leader?
Simply put, if trust is high, more decisions can be made with less input (as long as the right information is considered). At the same time, if trust is low or non-existent engagement will be more difficult. When this is true, as a leader you have bigger concerns than just how you make decisions, yet how you make them will affect the future trust between you and your team.
These five questions will help you make more effective decisions by focusing first on how you will reach the decision, instead of only focusing on the decision itself.
Use these questions as a leader, and then once you are clear, let the team know how the decision will be made. Let them know if you want their input or not, and if so, how engaged in the decision making process you need them to be.
Taking these steps will help everyone be clearer and feel better about the decisions that get made.
Oh, and you will have more productive meetings too.
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Hi Kevin
Excellent blog post. I think the idea of deciding on the type of decision is really important.
I know when I worked in big organisations there tended to be many more meetings in public sector bodies than in the commercial sector. While some of those meetings in the former were necessary, I am sure thee were many times when a decision could just have been made and implemented.
Duncan Brodie
Kevin,
Great post! Decision-making is a HUGE part of successful meetings. After all, you need to know WHY you’re meeting, right? I think you covered each scenario well.
Last week, I wrote a similar post on my blog, Campus to Career. It was called “Making Work Meetings Work”. Here’s the link: http://bit.ly/eIRrzp. I’d love to know your thoughts.
Keep up the great work!
PS. I’m looking forward to reading Bud to Boss.
Kirk Baumann
http://www.campus-to-career.com
Sometimes leaders forfeit their role in a consensus decision. It’s still important for the leader to take an active role in 1) establishing how the decision will be made; 2) telling stakeholders how their input will be factored; 3) focusing discussion so it yields a consensus.
Sonja – thanks for your comments. In true consensus, I don’t think it is a forfeiture as much as it is a shift in role for leaders. I completely agree with your other three points!
Kevin 🙂
Thanks Kevin,
I am sure it will help us in further improvising our leadership skills.
Warm regards
Sanjay