In this episode of Remarkable TV, I’m sharing tips for giving better instructions. And to do that, we’re using the game of Monopoly to help us.
So Monopoly. Chances are, if you’ve played Monopoly, you either love it or you hate it.
And if you’ve played it, you know that there are a lot of rules in the game. About seven pages of rules to be exact.
Have you ever taught someone how to play? Now if we go through all of these rules before we start playing, it will not likely go so well. They will zone out, miss half of them or forget most of them by the time they get to a scenario that uses each rule.
However, when you start with the end in mind, you will be more successful…
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I actually did learn to play games like Monopoly (about 50 years ago) by reading the instructions first. While I’m not saying that that’s the best way to train people in this day and age, it’s sad that, through a confluence of influences, people, in general, no longer have the reading comprehension and patience skills that they used to have. The more we cater to that, the more we reinforce these deficiencies. However, I definitely DO agree with what you’re saying in general and your suggested approach to training.
I only wonder, though, if there’s a way to increase folks’ reading comprehension skills and patience, as well? I can’t tell you how often I send in a tech support question or issue and receive a response that clearly shows that the person responding either didn’t have the patience to read the few sentences that I wrote and just scanned for key words, instead, or didn’t have the reading comprehension skills to understand what they were reading. This means that I then have to send a follow-up message to point out that their response did not answer the question/issue I was asking and then re-state what I was actually asking.