As leaders, it's important that we understand the three essential sources of feedback that we are thinking about in our subconscious and how they have the power to shape our success, productivity, and confidence as leaders. Here's what I mean...

Power and Position

When it comes to feedback, the first source that demands our attention is power and position. Imagine hearing feedback from someone in a position of authority, such as your boss or a respected figure in your industry. Their words carry weight, and we naturally lean in, ready to absorb their insights. Similarly, when someone close to us, like our mom offers feedback, we pay attention. Recognizing the influence of power and position enables us to value and heed the wisdom that flows from these sources.

Expertise

The second source of feedback we must consider is expertise. Feedback from individuals who possess deep knowledge, relevant experience, and credibility holds immense value. When someone has walked the path we're treading or possesses an exceptional understanding of our field, their feedback becomes a treasure trove of insights. We willingly embrace their suggestions and take action, knowing that their expertise can propel our growth and development as leaders.

Relationship

Now, let's explore the third and arguably the most critical source: relationship. Trust, understanding, and genuine care define this source. Feedback from someone we trust, who has our best interests at heart, carries tremendous weight. Even when the feedback is challenging to hear, we embrace it because we believe in the authenticity of their intentions. Building strong relationships with our team, peers, and mentors is vital in cultivating a feedback culture that fosters growth and camaraderie.

Understanding Feedback Effectiveness

To become masterful feedback givers, we must understand these sources and recognize that the receiver determines their validity. It isn't merely our expertise or care that matters, but rather the receiver's perception of us. So, how do we enhance our feedback effectiveness? By acknowledging that power or position is inherent in certain roles, while expertise and relationship must be earned. Investing in building trust, demonstrating our competence, and genuinely caring for others lays the foundation for impactful feedback.

Matching Feedback to the Source

To ensure our feedback resonates with others, we must match it to the source from their perspective. If individuals perceive us solely as their boss, asserting that our feedback stems from care may not be effective. We must align our feedback with how they perceive us and build upon the sources of power, expertise, and relationship. By doing so, we increase the likelihood of our feedback being valued and acted upon, leading to profound growth for both the giver and receiver.

Leaders, feedback holds the key to unlocking our true potential. Understanding and harnessing the three sources of feedback—power and position, expertise, and relationship—empowers us to become exceptional leaders. Remember, expertise and relationship are cultivated, not inherited, so invest time in building trust and showcasing your competence. Embrace feedback as an opportunity for growth, both for yourself and those you lead.

"Where feedback comes from and how you view that person is an important part of how you accept and apply that feedback." @KevinEikenberry

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Kevin Eikenberry is a recognized world expert on leadership development and learning and is the Chief Potential Officer of The Kevin Eikenberry Group. He has spent over 30 years helping organizations across North America, and leaders from around the world, on leadership, learning, teams and teamwork, communication and more.

Twice he has been named by Inc.com as one of the Top 100 Leadership and Management Experts in the World and 100 Great Leadership Speakers for Your Next Conference. The American Management Association named him a “Leaders to Watch” and he has been twice named as one of the World's Top 30 Leadership Professionals by Global Gurus. Top Sales World has named him a Top Sales & Marketing Influencer several times, and his blog has been named on many “best of” lists. LeadersHum has named him one of the 200 Biggest Voices in Leadership in 2023.

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