This weeks Resource Recommendation is The Leader’s Guide to Radical Management:Reinventing the Workplace for the 21st Centuryby Stephen Denning.
Radical Management, though not succinctly defined by the author, is an approach to leadership and management that leads to greater job satisfaction, higher productivity, client delight and continuous innovation. While the book talks about how seven principles lead to continuous innovation (and I agree), these other goals will be met concurrently.
The book’s subtitle accurately describes, as it should, what you can expect from this great read. I had the fortune of reading an uncorrected proof of the book, so while there may be minor differences from what you read, I’m thrilled to have had the chance to read and learn from it sooner.
Denning’s seven principles for Radical Management are:
- Focus work on delighting the client.
- Do work through self organizing teams.
- Do work in client-driven iterations.
- Provide value to clients in each iteration.
- Be totally open to impediments to improvement.
- Create a context for continuous self improvement by the team.
- Communicate interactively: stories, questions, conversations. (It’s the principle that interacts and connects to each of the others.)
These are solid principles pulled into a cohesive whole by the author. The seventh principle of communication is not only important, but a great strength of the author who is well spoken and has written on the role of storytelling in leadership (including his fine book, The Secret Language of Leadership, with affiliate link which I reviewed upon its release.
Stephen’s use of story throughout this book is one of its strengths. I highly recommend this book, especially now, as you can receive a variety of great bonuses for buying your copy now on the book’s release. For information on how to claim these bonuses (including the one I am offering), go to Stephen’s site and pick up your copy today.
Great piece and thanks for writing it! It’s all too easy for us to forget that the customer is the driving force behind business success. If we don’t please; we don’t earn. This video (http://www.upyourservice.com/video-theater/service-culture-is-not-only-for-retail-and-hospitality-companies) points out how much service matters no matter what kind of business a company happens to be in.
It sounds like an interesting book — Denning’s earlier work has been quite good. From the list above, however, I see one important principle missing (and I admit that I haven’t yet read the book): focus on work that delights you, the doer. If the work isn’t delighting you, you won’t ever be able to satisfy the client in the end. If it isn’t delighting you, perhaps you are doing the wrong work or doing it for the right clients. If you are engaged in the right work for you and with the clients you want, the work will make all of you happy.