Learning From a Customer Service Disaster – Remarkable TV

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Kevin Eikenberry

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Leadership, Organizational Leadership, Video

Regardless of our role – customer facing or not – as leaders, it is extremely important that we think about customer service.

In the video below, I’m sharing a simple exercise that you can use individually or with your team to leverage lessons from a customer service disaster.

Tweet it out: Use lessons from the disasters you have experienced as a Customer to help improve your organization’s Customer Service. @KevinEikenberry

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About Kevin Eikenberry

Kevin Eikenberry is a recognized world expert on leadership development and learning and is the Chief Potential Officer of The Kevin Eikenberry Group. He has spent over 30 years helping organizations across North America, and leaders from around the world, on leadership, learning, teams and teamwork, communication and more.

Twice he has been named by Inc.com as one of the Top 100 Leadership and Management Experts in the World and 100 Great Leadership Speakers for Your Next Conference. The American Management Association named him a “Leaders to Watch” and he has been twice named as one of the World's Top 30 Leadership Professionals by Global Gurus. Top Sales World has named him a Top Sales & Marketing Influencer several times, and his blog has been named on many “best of” lists. LeadersHum has named him one of the 200 Biggest Voices in Leadership in 2023.

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